At Markshirts, customer satisfaction is at the core of what we do. If you’re not completely happy with your purchase, we’re here to help. Please review the return policy below for full details on eligibility, steps to initiate a return, and what to expect throughout the process.
How to Initiate a Return
To start a return, contact our support team via the Contact Us page within 180 days from the date you placed your order.
For a smooth and quick return process, please include the following in your message:
- Full Name (used on the order)
- Order Number
- Detailed Description of the Issue
- Clear Photos showing the issue or defect (if applicable)
- Your preference: Do you want a refund or a replacement?
Please Note: Returns due to customer errors—such as typos, image mistakes, wrong sizing choices, or custom design issues—are not eligible. We recommend reviewing all order details carefully before checking out.
Eligibility & Return Guidelines
Your item may be eligible for return if the following conditions are met:
- Return Request Period: Must be initiated within 180 calendar days from the order date.
- Item Condition: Products must be unwashed, unworn, in original packaging, with tags still attached. A valid proof of purchase (confirmation email or receipt) is required.
- Ineligible Items: We do not accept returns for final sale items, personalized/custom-made products, or digital gift cards.
Return Shipping Costs
- If you received a product that is damaged, defective, or incorrect, we will cover 100% of the return shipping cost.
- For all other return reasons (such as change of mind or incorrect sizing), customers are responsible for return shipping.
Please contact us at support@markshirts.com to receive the return authorization and return address.
Steps to Return Your Item
- Package Your Return
- Securely pack your item(s).
- Include a printed copy of your order confirmation or a note with your order number and name.
- Ship the Package
- Use any reliable courier or your local postal service.
- Retain your tracking number and share it with us via email.
- Processing Your Return
- Once we receive and inspect your return, we’ll send a confirmation email.
- If approved, refunds will be issued within 5–7 business days to your original payment method.
- Replacements (if requested) will be shipped at no extra charge once your return is verified.
Need Assistance?
If you have any questions or need help with your return, feel free to contact us. We’re here to make the process as easy as possible.
Contact Us:
Markshirts Customer Support
Email: support@markshirts.com
Support Time: Monday – Friday, 9:00 AM – 5:30 PM (EST)
Thank you for choosing Markshirts. We value your trust and are committed to delivering high-quality apparel and excellent service, every step of the way.
